At Sysop Solutions, we are committed to delivering high-quality web hosting and IT services, including Managed Cloud Services (AWS, GCP, Azure), cybersecurity, software solutions, and AI-powered technologies. However, we recognize that circumstances may arise where you need to cancel a service or request a refund. This policy outlines the terms and conditions for cancellations and refunds when processing payments.
1. Cancellation Policy
1.1 Service Cancellation by Customers
- Customers can cancel their services at any time through their account dashboard or by submitting a cancellation request via our support ticket system.
- Cancellations must be requested at least 14 days before the next billing cycle to avoid automatic renewal charges.
- Once a service is canceled, access to the service will be terminated at the end of the billing cycle unless otherwise stated.
1.2 Service Cancellation by Sysop Solutions
- Sysop Solutions reserves the right to suspend or terminate services due to non-payment, violation of our Terms of Service, or illegal activities.
- If we terminate a service due to policy violations, refunds will not be issued.
2. Refund Policy
2.1 Money-Back Guarantee
- We offer a 30-day money-back guarantee for new customers on shared hosting plans. If you are not satisfied, you can request a full refund within this period.
- Money-back guarantees do not apply to domain registrations, SSL certificates, dedicated servers, or customized IT services.
2.2 Refund Eligibility
- Refunds are issued only for eligible cancellations made within the refund period.
- Customers who violate our Acceptable Use Policy are not eligible for refunds.
- Refunds will not be granted for services already rendered, including one-time setup fees, migrations, or consulting services.
2.3 Refund Processing
- Refund requests must be submitted via our support ticket system with the order details and reason for the request.
- Refunds will be processed within 14 business days after approval.
- Refunds will be credited back to the original payment method used during the initial transaction. Processing time may vary depending.
2.4 Non-Refundable Services
The following services are non-refundable:
- Domain name registrations, renewals, and transfers.
- SSL certificates.
- Setup fees and administrative costs.
- Custom IT consulting and development services.
3. Compliance with Indian Laws
- This Refund Policy adheres to the Consumer Protection Act, 2019, and Information Technology Act, 2000, ensuring transparency and fairness in transactions.
- Customers are entitled to a refund if services are not delivered as promised or in case of deficiency in service, in accordance with Indian consumer laws.
- Disputes related to refunds will be governed by Indian jurisdiction, and any grievances can be raised with consumer forums or appropriate legal authorities.
4. Dispute Resolution
- If you believe you were incorrectly charged, please contact our billing team via our support ticket system before initiating a chargeback.
- Chargebacks filed without prior communication may result in account suspension.
5. Changes to This Policy
- Sysop Solutions reserves the right to update this policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy updates constitutes acceptance of the changes.
- For any questions or concerns regarding this policy, please contact us via our support ticket system.